Outages

Outage Map

This map is intended to be an informational resource only. Outage map icons represent the general vicinity of a known outage. Click on the icon to reveal additional details. For security purposes, a limit has been set on the zooming feature.

 

Update Contact Info

The “Account Maintenance Form” allows you to electronically update the contact information associated with your account. Up-to-date contact information benefits both you and GVEA. For example, should you ever need to report a power outage, our phone system will identify your account by the phone number you use to call in. This will expedite the outage report being filed. Additionally, when you file an outage report, you’ll have the option of choosing to receive an automated call-back to confirm your power has been restored.

Click Here to Access the Account Maintenance Form

Other ways to update your phone number:

    • Call our automated phone system any time (452-1151 or 1-800-770-4832) and select Option 2, then Option 3 to update your phone number(s). Be sure to have your account number(s) available. If needed, Member Service Reps are available Monday-Friday, 8am-5pm. 
  • Stop by one of our three Member Service locations (Fairbanks, Delta Junction, Nenana) to speak with a representative.

If your lights go out…

  • Check with your neighbors to see if they have electricity.
  • Check your fuses or circuit breakers, and reset your main breaker located at the meter. Keep extra fuses on hand.
  • Call GVEA at 907-452-1151 to report an outage.
  • Turn on your porch light – it’s a means of communicating to our crews that your power has been restored.
  • Turn off and unplug sensitive equipment, such televisions and gaming consoles. Equipment with motors, such as refrigerators and furnaces, should also be turned off. Once the power has been restored and has stabilized, you may safely turn on power to these items. Remember, it’s your responsibility to protect your sensitive equipment by installing surge protectors and uninterruptible power sources where required.

We strive to provide uninterrupted electric service, and we are proud of our reliability record. However, uncontrollable situations, such as damaged lines or broken equipment due to weather, vandalism or even vehicle accidents, can result in power failures. Whatever the cause, we know it is inconvenient for our members and try our best to get the power back on in a timely manner.

Report an Outage

Local
907-452-1151

Toll-Free
1-800-770-4832

Facebook Feed

GVEA is wishing you and yours a joyous, safe and energy efficient holiday season! We will be sharing tips throughout the month of December to help you save energy this holiday. #12daysofenergysavingtips💡 Deck the halls with LED lights! Use energy-saving LED holiday lights to decorate your home. ⏰ One of the best ways to save energy is using a timer to control your holiday lighting. Use a timer to turn off your holiday lights at night when you're sleeping.🌡️ Having friends and family over? The additional people in your home will create more warmth, so go ahead and lower that thermostat when they arrive.🔥 Close your damper if a fire isn't burning and keep the cold air outside where it belongs! ... See MoreSee Less
Last week GVEA and community members gathered to celebrate the installation of the northernmost fast chargers in the United States and the first to be installed in Fairbanks! Golden Valley is proud to support electric vehicles in the Interior. Thank you to our members who braved sub-zero temperatures to commemorate the occasion!We understand many members have questions about how these chargers work, EV technology, the cost, efficiency and emissions of electric vehicles on GVEA’s grid and more! We’ve compiled some FAQ’s here and will continue to add to and update this information:https://gvea.com/electric-vehicle-faq/ ... See MoreSee Less

Steps to Restoring Power

Outage Kit

Because we live in an extreme climate, it’s a good idea to keep an emergency outage kit on hand.

Download our Generator Booklet