GVEA Will Be Closing Lobbies

March 17, 2020 - Fairbanks, AK

As a result of the Coronavirus (COVID-19) outbreak and as a precautionary measure for the safety of our employees, members and the communities we serve, GVEA will be temporarily closing its lobbies to the public at 5pm on Wednesday, March 18, until further notice. Although GVEA’s lobbies will be closed, GVEA’s Member Service Representatives will still be available during normal business hours to answer member inquiries at (907) 452-1151.

Additionally, GVEA is urging members who are experiencing financial hardships caused by COVID19 to contact our Member Services department to address any concerns.

GVEA encourages its members to use GVEA’s “My Account” member portal platform at gvea.com to pay bills, manage their accounts and track usage. A list of payment options is available by clicking here. GVEA has payment kiosks in Fairbanks and Delta Junction. Access to the Fairbanks kiosk has been extended and is now available from 6am to 9pm seven days a week. The Delta Junction kiosk remains accessible 24/7.

GVEA appreciates your cooperation and understanding during these challenging times. GVEA will continue to post updates as needed via our:

GVEA is closely monitoring the rapidly evolving issues and recommendations related to COVID-19. GVEA is following the guidelines of the Centers for Disease Control (CDC), along with local and state directives, to help prevent the spread of the virus in Alaska. For the latest updates on the Coronavirus, visit the Centers for Disease Control at www.cdc.gov.


While our three lobbies (Fairbanks, Delta Junction and Nenana) are open, we’re encouraging our members to utilize other means of conducting GVEA business, if possible, to help prevent the spread of the coronavirus. The “My Account” member portal is a great resource. A list of payment options is available by clicking here. If you do need to visit one of our lobbies in person, please utilize the health precautions recommended by the CDC and only come if you’re feeling well.

GVEA provides an essential service to the communities we serve, and we take that responsibility seriously. GVEA has various emergency preparedness and response plans in place. We are revising and modifying our preparedness and response plans based on updated information and will continue to do so as necessary. We are prepared to take all steps necessary to ensure continuity of our essential service to the communities we serve.

Payment Options

Now More Ways to Pay Your Bill:

  • Online ... GV E-Bill
  • Mobile App 
  • Automated Phone System
  • Payment Kiosk ... NEW!
  • More...

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