GVEA Employee Profile: Amanda Offenborn

by | Nov 5, 2021 | Ruralite | 0 comments

By Rachael Kvapil

Amanda Offenborn, member services supervisor, is dedicated to keeping Golden Valley Electric Association’s membership connected. As supervisor, Amanda oversees both the billing and credit departments and is in charge of reviewing accounts and working with the public on deferred payment plans as needed. Her staff also answers any questions members have about their bills, discusses multiple payment methods developed by GVEA and directs individuals and companies to additional paperwork needed to fulfill services.

“It’s a lot of detailed work and hours spent every day ensuring invoices are accurate and delivered timely each month,” Amanda says.

Amanda started with GVEA in June of 2016 as a frontline member representative, later transferring to a position as a credit representative before accepting a supervisory role in the credit department. Until recently, the credit and billing departments had separate supervisors, but Amanda took leadership of both in August. Her new position allows her to guide new hires and mentor existing employees while working directly with GVEA membership.

“Finding the best fit for a member is like solving a puzzle sometimes,” says Amanda. “Whether it’s identifying high usage issues, creating a feasible payment plan, or discussing the best way for them to receive a bill.”

Though her staff is used to problem solving, they dealt with a completely new dilemma due to the COVID-19 pandemic and how to continue service while working remotely. She said a big part of working from home was how to manage documents in a remote environment. Until then, the department still kept a detailed physical paper trail. Now her department is basically paperless, even though they are all back in the GVEA offices.

“The pandemic has been tough on everyone,” says Amanda. “On the plus side, we became more efficient because of it.”

In addition to her leadership role with member services, Amanda is also the coordinator of the Goodcents program, a voluntary round up program funded by GVEA membership. The monthly amount of a member’s bill is rounded up to the next dollar to raise money for Interior non-profit organizations. Overall, individual members contribute approximately $6 annually to the Goodcents program; however, thousands of dollars are raised each year as a collective membership. Since the member-approved program started in 2011, over $1.3 million in Goodcents grants have been awarded to Interior non-profits.

“For me, it’s important to participate because it is such an easy way to give back to the community that I grew up in and love!” says Amanda.

The Goodcents program recently awarded six grants in August, including $5,000 toward installing a new gym floor for Alaska Golden Heart Cheerleading, $15,000 toward the purchase of a new handicap van for the Nenana Tortella Council on Aging, Inc. and $6,000 toward the purchase of books for local children under five years old through the North Star Imagination Library. Non-profits apply directly to the Goodcents program for consideration by a board of trustees.

Amanda was born and raised in Alaska. Though many of her family members have moved to other parts of Alaska, she has chosen to stay in Fairbanks and raise a family. Like a true Alaskan, she enjoys camping and is currently building a cabin.


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