Wait! Do you need power poles or lines? Please visit our New Construction page for the proper forms.
Individuals
If you are connecting a service in your name, it can generally be done over the phone. Please gather the following information and give us a call:
- New physical address
- Meter number (4 or 5-digit number located at bottom of meter face)
- Meter read
- New mailing address, if applicable
GVEA will also obtain a credit report for new members.
Businesses
If account is going in a business name, the connect must be done in writing by an authorized signer for the business. Information can be emailed (info(at)gvea.com) or faxed (907-458-6365) to our offices.
Delta Junction
(907) 895-4500Fairbanks
(907) 452-1151Nenana
(907) 832-5481Toll Free
(800) 770-GVEA (4832)
Individuals
If you are a residential account holder, we may be able to disconnect your account over the phone and save you a trip to the office. Simply call our Member Services Department at 452-1151. There are times when the service you request will require a visit to our office.
NOTE: Only an authorized signer on the account may request a disconnect.
Businesses
To request a disconnect of an account in a business name, we must receive a request in writing by an authorized signer for the business.
Information can be emailed (info(at)gvea.com) or faxed (907-458-6365) to our offices.
Between Tenants Agreement
All requests to cancel a Between Tenants Agreement (BTA) on an account must be made in writing by the account holder. BTAs allow for continuous service at rental properties even when a tenant requests a disconnect.
Fees will be determined when you call our office. Here's a general description of fees:
Record fee $10 The record fee is applied to each connect order.
Connect fee This charge varies based on notice (24-hour vs. same-day) and the distance of the location from GVEA's offices.
Read fee $20 This fee applies when a member requests that GVEA personnel obtain the initial read from the meter.
Deposits These charges apply to member with impaired credit, typically begin at $120 and need to be paid at the time the connection is scheduled. Deposits are refundable following 12 months of consecutive service with no more than two past due payments. One delinquency is allowed, but it may not occur during the most recent six months.
