Residential members may enroll in Rolling Average Billing at any time. This plan is based on a rolling 12-month average, which helps smooth out the dramatic changes in your monthly bills.

Here's how it works: Your electric bill is calculated by adding the current actual electric bill to the previous 11 months total and dividing by 12, plus 1/12th of the budget plan accumulated balance (the difference between what would have been paid on actual usage and what was actually paid through the Rolling Average Billing Plan). Once enrolled, members will remain in the Rolling Average Billing program until they close the account or notify GVEA that they no longer want to continue in the Rolling Average Billing program. 

Since the rolling average billing amount is recalculated each month, there is no need to “settle up” at the end of the year.

Here's an example:

Rolling Average Plan Example

 

Updating Payment Info

creditcardsIt's important to keep your payment information up-to-date.

Here are some reasons you may need to update your payment information:

  • Received a new credit card in the mail
  • Credit card was compromised
  • New bank account
  • New credit card billing information

To update your payment information, you can:

  • Call our Cash & Capital Credits Dept at 907-452-1151
  • Fill out a new auto pay application:
  • Use the form on the back of your bill
  • If you are enrolled in the GV E-Bill system, simply sign in and update your billing information online

 

Charges and Fees

The following list represents some of the most common fees and charges, which have been approved by the Regulatory Commission of Alaska (RCA) and became effective May 1, 2007. Please contact any of GVEA's offices for a complete listing.

CONNECT CHARGES

  • Scheduled (all zones):  $20

Zone 1

  • Same Day (prior to 3:30pm):  $45
  • Same Day (after 3:30pm):  $160

       Please contact our Member Services Dept. for a quote, as each location may vary.

 RECONNECT CHARGES

  • Scheduled (all zones): $51

Zone 1:

  • Same Day (prior to 3:30pm):  $91
  • Same Day (after 3:30pm):  $284

       Please contact our Member Services Dept. for a quote, as each location may vary.

ZONE SCHEDULE

  • Zone 1:  All areas within 25 miles from any GVEA Member Services office.
    • Service is scheduled for the next business day, provided the order was received by 5:00pm the previous business day. 
  • Zone 2:  Locations that are 25 to 50 miles from any GVEA Member Services office.
    • Service is scheduled for Mondays and Thursdays, provided the order is recieved by 5:00pm the previous business day.
  • Zone 3:  Any location that's more than 50 miles from any GVEA Member Services office.
    • Service is scheduled within five (5) business days that an order is received.

NOTICE DELIVERY / COLLECTION FEE

  • First Notice:  $5
  • Second Notice:  $32

LATE PAYMENT FEE - Residential and small general service (GS1)

  • Greater of $2 or 10.5% per annum

DISHONORED PAYMENT

  • Check:  $28
  • Debit / Credit Card:  $5

 

Payment Options

Now More Ways to Pay Your Bill:

  • Online ... GV E-Bill
  • Mobile App - NEW
  • Automated Phone System
  • More...

Power Outages

    Outage Information

    - Outage Map

    - Account Maintenance Form

    - Generator Booklet

    - Resources 

 

 

 

 

 

GVEA Digital Media

Blog logo Facebook icon youtube logo-square small ruralite

- - - - - - - - - - - - - - - - - - - - - - - - - - - -

PowerToUseLess