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Sunday, July 17, 2016

7:30pm - the South Central utilities that we were purchasing power from had issues with their generation facilities; therefore they had to shed load and approx. 14,000 GVEA members were affected.

GVEA recently installed a new Outage Management System (OMS), which works in tandem with our new Interactive Voice Recognition (IVR) phone system. If you happen to call in to report an outage and your contact information has been updated on your account, the OMS will match up your phone number with your service location. If we don't have an accurate phone number associated with your account, it will delay the reporting of your outage.

Thursday, July 14, 2016

5:30pm - the southern end of the Alaskan Intertie's 230 kv line faulted out causing an outage for 14,000 members. It's believed a tree came into contact with the powerline. GVEA started it's own generators and restored power.

Saturday, July 9, 2016

Approximately 25,000 members were affected by an outage for 15 – 20 minutes when the Alaska Intertie tripped offline. The outage started at 12:23 pm and everyone was back on by 12:37pm. The cause was a fault on Chugach Electric’s power line in the Anchorage area. GVEA was bringing up 80 MW of power over the Intertie at the time. The outages were spread across neighborhoods of Fairbanks, North Pole and Salcha.

If you experienced a busy signal when calling GVEA during this outage - it was due to GCI being affected by this power outage.

We need members to update their phone numbers to their service location so our new Outage Management System can recognize your location when you call in to report an outage. Call GVEA and follow the prompts to update your info, a member service rep can help you as well.

TRACK A POWER OUTAGE IN REAL TIME - GVEA has installed a new Outage Management System. If you experience an outage, you can track the outage via GVEA's Outage Map. Simply go to https://outage.gvea.com to access the outage map. More info on this tool is located here: http://blog.gvea.com/wordpress/?p=2713

Tuesday, June 21, 2016

Power restored at 8:47pm: 2,300 members on the west side of town (Goldhill Rd., Yak Estates, Geist Rd. etc) were without power from 7:13pm to 8:47pm. Crews found and removed a tree from a power line.

We need members to update their phone numbers to their service location so our new Outage Management System can recognize your location when you call in to report an outage. Call GVEA and follow the prompts to update your info, a member service rep can help you as well. Thanks

Sunday, June 12, 2016

Power restored at 2:42pm: 851 members along Chena Hot Spring Rd from 8 to 25 mile were without power from 12:46 to 2:42pm. Two crews were called in to patrol. They found a tree and removed it from the power line.

We need members to update their phone numbers to their service location so our new Outage Management System can recognize your location when you call in to report an outage. Call GVEA and follow the prompts to update your info, a member service rep can help you as well. Thanks

Saturday, March 12, 2016

Power restored at 1:30pm. Thanks to AK RR for getting our linemen across the river so they could patrol by foot the power line that runs by the tracks. They found and replaced a broken insulator.

1:30am outage update - 5 linemen have been patrolling powerlines in the Nenana Canyon area along the Parks Hwy looking for the cause of an outage that began at 4:30pm Friday. They will start patrols again in the daylight Saturday morning with the help of AK Railroad crews. The RR will provide them access to powerlines on the far side of the river. This outage is affecting approximately 90 folks in the Nenana Canyon Business Area.

Friday, January 8, 2016

2:45pm update - power has been restored. Call 452-1151 if you are still without power from this outage.

1:45pm update - crews have found faulty insulators and are working to replace this equipment - they hope to have power restored by 3pm.

11:10am Update - An outage is currently being worked that began at 9:53am and affects MP 275 on the Parks Hwy and heads south. Crews are in route to determine cause, etc.


Generator Booklet

Outage Kit

Because we live in an extreme climate, it's a good idea to keep an emergency outage kit on hand.

Steps to Restoring Power

E-Bill

ebill

Outage Information

 

 

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