Outages - 2015

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Thursday, August 27, 2015

10:07am update - power outage affecting east Farmers Loop area - McGrath, Skyline, Skyridge etc. Crews have been dispatched and cuase is yet to be determined but with wind and rain it's likely a tree in the power line that needs tobe removed once the crew finds it.

Monday, August 10, 2015

11:32pm update - two crews responded to an outage in the Murphy Dome Rd area. At 12:18am power was restored to 242 folks but members along Murphy Dome Rd. past Moose Mtn. continued to have an outage. Crews found a tree in the line at Lundemo Ln and restored power to the last 211 members by 1:45am.

3pm update - most members affected by the large outage affection neighborhoods served via our Ester substation: Chena Ridge, Cripple Creek, Rosie Creek are back on. There are just a few individual outages in this area. If you still do not have power and you haven't talked to us, please call 452-1151. Thanks for your patience.

11:30am update - high winds continue to cause trees to fall into power lines throughout the Fairbanks area. The largest outage since 9:43am are the areas of Chena Ridge, Cripple Creek & Rosie Creek. Six crews are working these outages and due to equipment damage - it is unknown how long repairs will take.


8am - winds and trees are causing outages around the Fairbanks and North Pole. They bagan last night and are continuing today.

Reminder - if your power goes out - wait 15 minutes before calling us. That's the time we need to evaluate the outage and if needed, start up a generator. Facebook is not the place to report an outage.

If you need to report a power outage, please call 907-452-1151. During business hours, the switchboard operator will forward your call to the appropriate are. After hours, the Dispatchers will answer the incoming calls. If an outage is being worked, the dispatchers will prepare a recording, which provides details of th outage.


Wednesday, August 5, 2015

10:37am outage along Chena Hot Springs Road affecting 1400 members. Crews have been dispatched.


Monday, July 6, 2015

8:34pm Monday, July 6, a truck hit a power pole at Parks Hwy. MP 290 and caused an outage for approx. 273 folks from MP 265 north to Nenana. State Troopers notified GVEA that a power line was down across the Parks Hwy. Crews were dispatched and power was restored to 100 folks by 11pm. Repairs continuted as the pole needed to be replaced and all except a couple homes were back up by 4:29am this morning, July 7.


Wednesday, July 1, 2015

1:30pm - everyone is back on - repairs only took 5 minutes.

At 1:25pm we had to take the Cantwell Substation off-line to make emergency equipment repairs in the substation. This will affect folks from Cantwell north including McKinley Village. Repairs could take up to 45 minutes.

Monday, June 22, 2015

10:07am update - power has been restored to all these areas. Outage was caused by squirrel activity inside the Hamilton Acres substation.

9:46am this morning an outage started in the Hamilton Acres area which covers: Island Homes, Shannon Park, Old Steese Hwy etc. Crews are patrolling looking for the cause.


Wednesday, June 17, 2015

8:25am update - a bad fuse was replaced by Marigold and 95% of customers were restored at 7:50am and all others restored by 8:15am.

6:42am this morning an outage started in the area covered by Bradway Rd (from Dennis to Badger Rd), Peede Rd (from Badger to Brock Rd) and Nordale Rd (from Badger Rd to the Chena River) and all of the associated side roads. Crews are patrolling this large area looking for the cause. If you know what may have caused this outage call 452-1151 and speak to our dispatcher. Approx. 1770 members are affected.


Tuesday, June 16, 2015

10am update: there was an outage in the Badger/Nordale Road area that began at 2:20am this morning and everyone was back on by 9:50am. It was caused when a vehicle hit and broke a power pole at that intersection. This outage affected 125 members.

Wednesday, June 3, 2015

11:11am update: has been restored to all members. Crews found a bad glass insulator that needed to be replaced.

5:07am outage: a feeder out of the Cantwell Substation has locked open causing an outage from Parks Hwy MP 210 to 231 which includes the town of Cantwell - 289 members are affected. Two crews are working this outage and the cause is unknown at this time.


Monday, June 1, 2015

4:30pm update:  All power has been resumed.

2:15pm update: crews continue to work this outage - approx. 35 members still without power.

12:39pm update: we have approx. 360 folks without power along the Richardson Hwy in the Harding and Birch Lake areas. Snow on trees are contacting the power line. Two crews are working this outage and more crews are on their way to help.


Friday, May 8, 2015

3:45pm update: power has been off in the Delta area since 3:20pm. Two crews have been dispatched from Fairbanks - cause in unknown at this time. The outage affects the Richardson Hwy area from MP 276 to 295.

Thursday, May 7, 2015

3:45pm update: power has been restored to the Cantwell area after 2 outages this afternoon. The first outage was from 2:30pm to 3pm and was caused when a breaker failed in the Healy substation. The breaker caused problems again at 3:23pm and power was restored by 3:42pm.

Sunday, April 19, 2015

5:20pm update: winds have died down - crews are making progress on repairing down lines and removing trees in power lines throughout the Tanana Valley - Fairbanks area - thanks again for your  patience - thanks goodness it's NOT 40-below !!!


3:30 pm update: four crews are working outages - mainly in the Fairbanks area. There are a couple outages in the North Pole area. There are trees in power lines as well as down power lines. Even if the winds stop blowing - our crews will continue to work until everyone is back online. Thanks again for your patience !!


1:40pm - We are experiencing isolated outages throughout our service area due to high winds. Crews have been called in. You can expect outages to continue until the winds die down. Thanks for your patience.


Thursday, April 16, 2015

The outage tonight was caused by a lightning strike on the Intertie in the Wasilla area. It started at 5:42pm and everyone was back on by 6:08 pm except folks in the Cantwell area due to breaker problems in the Healy Substation. They were back on by 11:29 pm as electricians from Fairbanks had to drive down to make repairs. We lost 11 substations when this happened. The BESS picked up the load it could handle and we started local generation for the rest. This affected 21,000 members.

Tuesday, April 7, 2015

2:15pm - a tree fell into a power line between Hagelbarger and Old Steese and tore down a line. A crew is on site making repairs and power should be restored by 5pm.


Monday, Feb. 23, 2015

8:15pm - power has been restored to folks in the Chena Marina, Chena Hills and Chena Pump areas. Crews found and removed a tree in the line along Chena Small Tracts Rd. This 45 minute outage affected approx. 1700 members.

Sunday, Feb. 22, 2015

1am to 3am - approximately 25 members in the Clay Street area experienced and outage due to a tree in the line. 

 Saturday, Feb. 21, 2015 - 11:40 pm update

11:40pm - power was restored to members affected by a half hour outage due to equipment failure on a power pole near the Mattress Ranch on Old Steese Hwy. This outage would have been longer due to the repairs needed but crews were able to isolate the power pole and rerouted power to this area.

 Saturday, Feb. 21, 2015 - 2:45 pm Healy update

2:45pm - power has been restored all members. Crews found down wire behind the Denali RV Park. It appears high winds contributed to an insulator failure. Thanks for your patience during this outage.

2pm - power has been restored to all but 95 folks. Once the crews finish patrolling a section of line these folks should have power as well.

1pm update - crews are still patrolling lines in the area. Call 452-1151 for an update or if you know what could be the cause of this outage.

9am - power outage for 585 folks in the Healy area. Crews have been dispatched and will patrol lines. The outage is affecting the area from the Rex Bridge to Denali Park. Please call 452-1151 if you know the cause of this outage or for updates. We appreciate your patience and help.  

Thursday, Feb. 12, 2015 - 3 pm update

3pm - power has been restored. Crews found a tree in the power line on Redmond near Doyle. Only 484 folks were affected due to the location of the tree.

2pm - outage in an area that serves two sides of the Chena River in the North Pole area. Some of the major roads are Holmes Rd, Ridge Lp, Orion, Canaro, Redmond, Lakloey Subd. We have crews patrolling this area looking for the cause. Call 452-1151 if you know what may have caused this outage. Please do not tie up phone lines to report this outage – only call if you have info on the cause of this outage or if you are experiencing an outage in another area. If you are affected by this outage, you should expect that it could take up to 2 hours to find the problem and then make repairs. We appreciate your patience and help. We’ll keep you updated as we have new information.


Wednesday, Jan. 7, 2015 - 1:30pm update

Transformer replacement was complete at noon; all members should have power restored.

Wednesday, Jan. 7, 2015 - 11:08am update

Two homes still without power. A bad transformer is the cause and repairs are underway.

Wednesday, Jan. 7, 2015 - 9am update

Power was restored to 52 folks in University West this morning at 8:57am. Two crews worked this outage that began at 5:11am. The cause is undetermined at this time.

Generator Booklet

Outage Kit

Because we live in an extreme climate, it's a good idea to keep an emergency outage kit on hand.

Steps to Restoring Power