GVEA Suspends Disconnects for Non-Payment and Late Payment Fees

March 18, 2020 - Fairbanks, AK

Recognizing the significant impact of the Coronavirus (COVID-19) is having on our community, effective March 19, 2020, GVEA is temporarily suspending:

  • Service disconnects for non-payment; and
  • Assessment of late payment fees.

Members should continue to make payments on time, as able, since monthly bills will continue to be sent out.

GVEA urges residential members who are having difficulty making payments, due to financial hardships caused by COVID-19, to stay in contact with our Member Services department at (907) 452-1151.

As a result of the Coronavirus (COVID-19) and as a precautionary measure for the safety of our employees, our members and the communities we serve, GVEA’s lobbies were temporarily closed to the public at 5pm today, Wednesday, March 18, until further notice.

Members will still be able to conduct business with GVEA through a variety of methods:

  • Contact our Member Services Department at (907) 452-1151 or (800) 770-4832.
  • Utilize one of our payment drop boxes located at the Fairbanks, Delta and Nenana offices.
  • Payment kiosks are available at the Fairbanks and Delta Junction offices.
  • If you need to pay a bill, utilize the online My Account member portal.
  • For a complete list of bill-paying options, visit gvea.com/rates/payments.

At GVEA, safety is our #1 priority. As we work every day to provide reliable, affordable power, we have the health and safety of our employees and members at the forefront of all we do. GVEA will continue to post updates as needed via our:

For updated information on the Coronavirus, go to www.cdc.gov.

GVEA Will Be Closing Lobbies

March 17, 2020 - Fairbanks, AK

As a result of the Coronavirus (COVID-19) outbreak and as a precautionary measure for the safety of our employees, members and the communities we serve, GVEA will be temporarily closing its lobbies to the public at 5pm on Wednesday, March 18, until further notice. Although GVEA’s lobbies will be closed, GVEA’s Member Service Representatives will still be available during normal business hours to answer member inquiries at (907) 452-1151.

Additionally, GVEA is urging members who are experiencing financial hardships caused by COVID19 to contact our Member Services department to address any concerns.

GVEA encourages its members to use GVEA’s “My Account” member portal platform at gvea.com to pay bills, manage their accounts and track usage. A list of payment options is available by clicking here. GVEA has payment kiosks in Fairbanks and Delta Junction. Access to the Fairbanks kiosk has been extended and is now available from 6am to 9pm seven days a week. The Delta Junction kiosk remains accessible 24/7.

GVEA appreciates your cooperation and understanding during these challenging times. GVEA will continue to post updates as needed via our:

GVEA is closely monitoring the rapidly evolving issues and recommendations related to COVID-19. GVEA is following the guidelines of the Centers for Disease Control (CDC), along with local and state directives, to help prevent the spread of the virus in Alaska. For the latest updates on the Coronavirus, visit the Centers for Disease Control at www.cdc.gov.

Payment Options

Now More Ways to Pay Your Bill:

  • Online ... GV E-Bill
  • Mobile App 
  • Automated Phone System
  • Payment Kiosk ... NEW!
  • More...

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